The SMART ODR (Securities Market Approach for Resolution Through Online Dispute Resolution) Portal is an online dispute resolution mechanism established for the securities market ecosystem under the framework prescribed by the Securities and Exchange Board of India (SEBI).The platform facilitates online conciliation and, where required, arbitration for eligible disputes between investors and regulated entities. Investors are encouraged to first seek resolution directly from CandleSignals through our Grievance Redressal mechanism before availing of the SMART ODR process.
Access all regulatory disclosures, investor information, grievance mechanisms, statutory policies and accessibility documents published by CandleSignals.
The SMART ODR Portal provides an online mechanism for resolving eligible disputes arising in the securities market through technology-enabled conciliation and arbitration.
The platform has been established to promote efficient, transparent and accessible dispute resolution while reducing the need for physical proceedings.
Investors may consider using the SMART ODR Portal where:
Before initiating proceedings through the SMART ODR Portal, investors should:
The dispute resolution process generally involves the following stages:
The exact process, timelines and eligibility criteria are governed by the framework prescribed by SEBI and may be updated from time to time.
Investors may access the SMART ODR Portal through the official portal notified by SEBI.
For additional information, investors may also refer to:
The SMART ODR Portal operates under the online dispute resolution framework prescribed for the Indian securities market. Availability of the platform does not imply that every grievance or complaint is eligible for conciliation or arbitration. The admissibility, process and resolution of disputes are governed by the applicable provisions of the SEBI Act, relevant regulations, SEBI circulars and the rules governing the SMART ODR framework.
Investors are encouraged to first seek resolution directly from CandleSignals and, where appropriate, utilise the grievance redressal mechanisms provided by SEBI SCORES 2.0 before initiating proceedings through the SMART ODR Portal.