CandleSignals is committed to providing prompt, fair and transparent resolution of investor grievances. Investors may contact us regarding any concern relating to our research services, subscriptions or regulatory compliance.This page explains the grievance redressal mechanism followed by CandleSignals, the available escalation channels, and the regulatory platforms provided by the Securities and Exchange Board of India (SEBI) for investor protection.
Access all regulatory disclosures, investor information, grievance mechanisms, statutory policies and accessibility documents published by CandleSignals.
CandleSignals is committed to maintaining the highest standards of professionalism, transparency and investor service while providing research services under the SEBI (Research Analysts) Regulations, 2014.
We recognise that timely and effective resolution of investor grievances is an essential part of investor protection and regulatory compliance. Every complaint or grievance received from an investor is treated fairly, objectively and confidentially, and is reviewed in accordance with our internal grievance redressal procedures.
CandleSignals endeavours to:
Where an investor is not satisfied with the resolution provided by CandleSignals, or where the grievance remains unresolved, the investor may avail of the grievance redressal mechanisms provided by the Securities and Exchange Board of India (SEBI), including SCORES 2.0 and, where applicable, the SMART ODR platform.
This Code of Conduct has been adopted in accordance with the SEBI (Research Analysts) Regulations, 2014 and applicable SEBI circulars. It should be read together with the Mandatory Disclosures, Investor Charter, Client Agreement, Risk Disclosure & Disclaimer and other regulatory documents published by CandleSignals.
All Research Analysts and associated personnel are expected to adhere to the principles set out in this Code while carrying out research activities.