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Research Analyst Services Agreement

This Research Analyst Services Agreement sets out the contractual terms governing the provision of research services by CandleSignals, the research services brand of B-CUBE Consulting Private Limited, to its clients.The same substantive document is presented through the CandleSignals eKYC and onboarding portal for electronic review and acceptance.

Estimated reading time: 20–25 minutes

ParticularDetails
DocumentResearch Analyst Services Agreement
Version1.0
Effective Date1st July 2026
Last Reviewed21 July 2026
Applicable ToAll clients availing research services
Regulatory FrameworkSEBI (Research Analysts) Regulations, 2014

Regulatory & Compliance Library

Access all regulatory disclosures, investor information, grievance mechanisms, statutory policies and accessibility documents published by CandleSignals.

Registration & Disclosures

Investor Grievance Redressal

Documents & Policies

Accessibility


PART 1 - DEFINITIONS, REGULATORY STATUS, SCOPE OF SERVICES, CLIENT ONBOARDING, FEES AND REFUNDS

1. DEFINITIONS

For the purposes of this Agreement, unless the context otherwise requires:

1.1 "Agreement"

Means this Research Analyst Services Agreement, including all schedules, annexures, amendments, updates, modifications, and documents incorporated by reference from time to time.

1.2 "Applicable Laws"

Means all applicable laws, rules, regulations, circulars, notifications, directions, guidelines, and regulatory requirements issued by SEBI, RAASB, governmental authorities, courts, tribunals, or other competent authorities.

1.3 "Client"

Means any individual, HUF, company, LLP, partnership firm, trust, society, association, body corporate, or other entity availing Research Analyst Services from the Research Analyst.

1.4 "Research Analyst" or "RA"

Means B-CUBE Consulting Private Limited, a company incorporated under the Companies Act, 2013 and registered with SEBI as a Research Analyst under Registration No. INH000027016.

1.5 "Research Services"

Means research-related services permitted under applicable laws and regulations, including research reports, investment recommendations, market analysis, technical analysis, fundamental analysis, model portfolios, investment ideas, educational content, and other permissible services.

1.6 "Recommendations"

Means any research recommendation, investment opinion, market view, investment idea, model portfolio, report, alert, communication, analysis, or research publication issued by the Research Analyst.

1.7 "SEBI"

Means the Securities and Exchange Board of India.

1.8 "RAASB"

Means the Research Analyst Administration and Supervisory Body recognized by SEBI.

1.9 "KYC"

Means a KYC Registration Agency registered with SEBI.

1.10 "KRA"

Means a KYC Registration Agency registered with SEBI.

1.11 "Subscription"

Means the Client’s enrollment for one or more Research Services offered by the Research Analyst.

1.12 "Subscription Period"

Means the validity period of a Subscription purchased by the Client.

1.13 "Business Day"

Means a day on which banks and securities markets are ordinarily open for business in India.

1.14 "Electronic Communication"

Means communication through email, website, client portal, mobile application, messaging platform, SMS, or any other electronic mode.

1.15 "Confidential Information"

Means all proprietary, confidential, non-public, business, commercial, research, operational, technical, or client-related information belonging to either Party.

1.16 "Force Majeure Event"

Means any event beyond the reasonable control of a Party including natural disasters, war, terrorism, cyber incidents, governmental actions, telecommunications failures, power failures, pandemics, epidemics, civil disturbances, or other extraordinary events.

1.17 "RDD"

Means the Risk Disclosure Document accepted by the Client.

1.18 "MITC"

Means the Most Important Terms and Conditions accepted by the Client.

1.19 "Fee Policy"

Means the Fee Policy issued by the Research Analyst and accepted by the Client, as amended from time to time.

1.20 "DPDP Notice"

Means the DPDP Consent & Privacy Notice issued by the Research Analyst and accepted by the Client.

2. REGULATORY STATUS

2.1 The Research Analyst is registered with SEBI under Registration No. INH000027016 and is authorized to provide Research Analyst Services in accordance with applicable laws and regulations.

2.2 The Client acknowledges that registration granted by SEBI, certification from NISM, enlistment with RAASB, or any other recognition does not guarantee performance, assure returns, or indicate regulatory endorsement of any recommendation.

2.3 The Research Analyst shall comply with applicable laws and regulations governing Research Analyst activities.

2.4 The Client agrees to comply with obligations applicable to clients availing Research Analyst Services.

2.5 Applicable laws, regulations, circulars, directions, and guidelines may change from time to time, and such changes shall automatically apply to this Agreement to the extent required.

3. SCOPE OF SERVICES

3.1 The Research Analyst may provide one or more of the following services:

  • Research Reports
  • Investment Recommendations
  • Market Analysis
  • Company Research
  • Sector Research
  • Technical Analysis
  • Fundamental Analysis
  • Model Portfolios
  • Investment Ideas
  • Educational and informational content relating to securities markets
  • Other services permitted under applicable regulations

3.2 Research recommendations represent professional opinions based on information available at the time of issuance and shall not be construed as guarantees of future performance or returns.

3.3 The Research Analyst shall not:

  • Manage client funds or securities;
  • Exercise discretionary authority over investments;
  • Execute trades on behalf of clients;
  • Operate client bank accounts, trading accounts, or demat accounts;
  • Accept custody of client funds or securities; and
  • Act as a Portfolio Manager or Investment Adviser unless separately registered and authorized under applicable regulations.

3.4 All investment and trading decisions shall remain solely with the Client.

3.5 Research Services may be delivered through electronic platforms, websites, mobile applications, client portals, messaging platforms, email, or other lawful communication channels.

4. CLIENT ONBOARDING AND KYC

4.1 The Client shall complete onboarding requirements prescribed by the Research Analyst prior to commencement of services.

4.2 Information and Documentation

The Client shall furnish such information, declarations, consents, and supporting documentation as may be prescribed in the Client Onboarding & KYC Form and as may be required under applicable laws, regulations, circulars, directions, and internal compliance requirements of the Research Analyst.

4.3 Accuracy of Information

The Client represents and warrants that all information provided is true, complete, accurate, current, and not misleading.

4.4 Updating of Information

The Client shall promptly notify the Research Analyst of any material change in information previously furnished.

4.5 KYC Verification

The Research Analyst may conduct KYC verification, re-KYC, periodic reviews, due diligence exercises, and other compliance checks as required under applicable regulations.

4.6 Suspension of Services

The Research Analyst may suspend, restrict, or discontinue services if:

  • KYC requirements are not completed;
  • Information provided is inaccurate, incomplete, or misleading;
  • Regulatory requirements are not satisfied;
  • Compliance concerns arise; or
  • Continued service may expose the Research Analyst to legal, regulatory, operational, reputational, or compliance risks.

4.7 Consent to Verification

The Client authorizes verification of information provided during onboarding.

The Client acknowledges that such verification may be carried out directly or through:

  • Authorized service providers;
  • KYC Registration Agencies;
  • Regulatory databases;
  • Government databases;
  • Identity verification providers; or
  • Other legally permissible verification mechanisms.

4.8 Regulatory and Compliance Verification

The Client acknowledges that the Research Analyst may undertake such verification, due diligence, beneficial ownership verification, KYC validation, and compliance checks as may be required under applicable laws, regulations, SEBI circulars, regulatory directions, or internal compliance policies.

The Client agrees to provide such additional information, declarations, confirmations, or supporting documents as may reasonably be required for compliance purposes.

4.9 Right to Refuse Onboarding

The Research Analyst reserves the right to reject onboarding applications, suspend onboarding, or decline services in accordance with applicable laws, regulatory requirements, internal compliance policies, risk management considerations, or other lawful business reasons.

5. SUBSCRIPTION AND FEES

5.1 Commencement of Services

Research Services shall commence only after:

  • Completion of onboarding requirements;
  • Acceptance of mandatory documents;
  • Successful completion of compliance requirements;
  • Receipt of applicable fees; and
  • Approval by the Research Analyst.

5.2 Subscription Plans

The Research Analyst may offer different subscription plans, products, and service packages from time to time.

5.3 Fee Limits

Fees shall be charged strictly in accordance with applicable laws, SEBI regulations, circulars, and directions.

The Research Analyst shall comply with fee limits, charging restrictions, advance fee restrictions, family-level fee limits (where applicable), and other regulatory requirements prescribed from time to time.

5.4 Taxes

Applicable taxes, duties, levies, and statutory charges shall be payable by the Client in addition to subscription fees.

5.5 Mode of Payment

Payments shall be made only through officially designated payment channels communicated by the Research Analyst.

5.6 Unauthorized Payments

The Research Analyst shall not be responsible for payments made to unauthorized persons, fraudulent accounts, fake payment links, unofficial payment channels, or third parties not officially designated by the Research Analyst.

5.7 Invoicing

The Research Analyst may issue invoices, receipts, payment confirmations, tax invoices, or other acknowledgements electronically.

5.8 Family-Level Regulatory Compliance

Where required under applicable regulations, the Client shall provide such information, declarations, confirmations, and updates as may be required for compliance with applicable fee-related regulatory requirements prescribed by SEBI from time to time.

5.9 Fee Revision

The Research Analyst may revise fees prospectively for future subscriptions, renewals, or newly introduced services.

5.10 Regulatory Changes Affecting Fees

Any change in applicable regulations affecting fees shall automatically apply to this Agreement.

6. REFUND POLICY

6.1 Voluntary Termination

Where services are terminated before expiry of the Subscription Period, refunds shall be governed by applicable regulations and this Agreement.

6.2 Proportionate Refund

The Client shall be entitled to a proportionate refund for the unexpired portion of the Subscription Period, subject to applicable regulations.

6.3 No Breakage Charges

No breakage charges shall be levied.

6.4 Refund Processing

Eligible refunds shall be processed within a reasonable period after verification and completion of applicable formalities.

6.5 Regulatory Suspension or Inoperability

Where the registration of the Research Analyst is suspended, cancelled, surrendered, or otherwise becomes inoperative in circumstances requiring discontinuation of services, refunds shall be provided in accordance with applicable laws and regulatory requirements.

6.6 Non-Refundable Statutory Charges

Taxes, statutory levies, payment gateway charges, or similar charges already remitted to third parties may not be refundable unless required by law.

6.7 Refund Not Linked to Investment Outcome

Refunds shall not be claimed solely because:

  • A recommendation did not achieve expected results;
  • Market conditions changed;
  • The Client did not act on recommendations;
  • Investments resulted in losses; or
  • Expected returns were not achieved.

6.8 Governing Document Hierarchy

In the event of any inconsistency between:

  • (a) Applicable laws and regulations;
  • (b) MITC;
  • (c) Risk Disclosure Document;
  • (d) This Agreement;
  • (e) Fee Policy; and
  • (f) Other policies, disclosures, schedules, declarations, communications, or documents,

the order of precedence shall be:

  1. Applicable laws and regulations;
  2. MITC;
  3. Risk Disclosure Document;
  4. This Agreement;
  5. Fee Policy;
  6. Other policies, disclosures, schedules, declarations, and communications.

PART 2 - CLIENT RESPONSIBILITIES, RESEARCH SERVICES, RECOMMENDATIONS, SUITABILITY, CONFLICTS OF INTEREST AND DISCLAIMERS

7. CLIENT REPRESENTATIONS AND WARRANTIES

7.1 The Client represents and warrants that all information provided to the Research Analyst is true, accurate, complete, current, and not misleading.

7.2 The Client represents that he/she/it possesses the legal capacity, authority, competence, and eligibility required to enter into this Agreement and avail Research Services.

7.3 Where the Client is a non-individual entity, the person executing this Agreement represents and warrants that he/she is duly authorized to bind such entity.

7.4 The Client acknowledges that the Research Analyst has relied upon information furnished by the Client while providing Research Services.

7.5 The Client shall promptly notify the Research Analyst of any material change in circumstances that may affect the Client’s eligibility, suitability, regulatory status, onboarding information, or ability to avail Research Services.

7.6 The Client shall ensure that Research Services are utilized solely for lawful purposes and in compliance with applicable laws and regulations.

8. CLIENT RESPONSIBILITIES

8.1 The Client shall exercise independent judgment before acting upon any research recommendation.

8.2 The Client shall independently evaluate the suitability of any recommendation having regard to:

  • Financial circumstances;
  • Investment objectives;
  • Risk tolerance;
  • Liquidity requirements;
  • Investment horizon;
  • Tax considerations; and
  • Other relevant personal circumstances.

8.3 The Client shall remain solely responsible for all investment, trading, allocation, execution, and portfolio decisions.

8.4 The Client shall independently verify information wherever considered necessary before making investment decisions.

8.5 The Client shall not rely upon any recommendation as a guarantee, assurance, promise, or commitment regarding future performance or returns.

8.6 The Client acknowledges that Research Services are intended solely for informational and research purposes and shall not be construed as personalized investment advice unless specifically permitted under applicable regulations.

8.7 The Client shall be responsible for evaluating legal, tax, accounting, and financial consequences arising from investment decisions.

9. NATURE OF RESEARCH RECOMMENDATIONS

9.1 Research recommendations represent the professional opinion of the Research Analyst based upon information available at the time of issuance.

9.2 Research recommendations may be revised, modified, updated, withdrawn, suspended, or discontinued without prior notice due to:

  • Market developments;
  • Economic developments;
  • Company-specific developments;
  • Regulatory changes;
  • Availability of new information; or
  • Other relevant factors.

9.3 Unless required under applicable regulations, the Research Analyst shall not be obligated to continuously monitor, update, revise, or reissue recommendations.

9.4 Recommendations are not personalized investment advice and may not be suitable for every Client.

9.5 The same recommendation may produce different outcomes for different investors depending upon:

  • Timing of execution;
  • Entry and exit prices;
  • Position sizing;
  • Holding period;
  • Market conditions;
  • Liquidity conditions; and
  • Individual circumstances.

9.6 Research recommendations are based upon publicly available information, information believed to be reliable, analytical models, professional judgment, and other sources considered appropriate by the Research Analyst.

10. MODEL PORTFOLIOS, STRATEGIES AND ILLUSTRATIONS

10.1 Any model portfolio, sample portfolio, investment strategy, illustration, allocation model, case study, simulation, hypothetical performance, educational example, or back-tested result is provided solely for informational and educational purposes.

10.2 Such materials do not constitute:

  • Portfolio Management Services;
  • Investment Advisory Services;
  • Personalized investment advice;
  • Discretionary portfolio management; or
  • Guaranteed investment strategies.

10.3 Actual investment outcomes may differ significantly from model portfolio performance due to:

  • Entry and exit timing;
  • Transaction costs;
  • Taxes;
  • Slippage;
  • Liquidity constraints;
  • Market conditions; and

Other factors.

10.4 Historical performance, hypothetical returns, simulated performance, educational illustrations, and back-tested results shall not be construed as indicators of future performance.

10.5 The Client acknowledges that model portfolios and illustrative strategies are intended to demonstrate concepts and research views and may not reflect actual investment outcomes.

11. RESEARCH REPORTS, ALERTS AND COMMUNICATIONS

11.1 Research Services may be delivered through one or more communication channels designated by the Research Analyst from time to time.

11.2 The Research Analyst may provide:

  • Research Reports;
  • Market Alerts;
  • Technical Analysis Reports;
  • Fundamental Analysis Reports;
  • Model Portfolios;
  • Investment Ideas;
  • Educational Content; and
  • Other permissible research communications.

11.3 The Client acknowledges that delivery of communications may be affected by:

  • Internet disruptions;
  • Telecommunications failures;
  • Technology outages;
  • Messaging platform disruptions;
  • Power interruptions; or
  • Other events beyond the reasonable control of the Research Analyst.

11.4 The Research Analyst shall not be liable for losses arising solely from delayed receipt, non-receipt, interruption, transmission failure, or communication disruption beyond its reasonable control.

11.5 The Client is responsible for maintaining valid and operational communication channels registered with the Research Analyst.

12. CONFLICTS OF INTEREST

12.1 The Research Analyst shall disclose actual or potential conflicts of interest in accordance with applicable laws and regulations.

12.2 The Client acknowledges that:

  • The Research Analyst;
  • Directors;
  • Officers;
  • Employees; or
  • Associated persons

may from time to time hold positions in securities that are the subject matter of research reports or recommendations, subject to applicable regulatory restrictions.

12.3 The Research Analyst shall maintain policies and procedures designed to identify, manage, mitigate, and disclose conflicts of interest as required under applicable regulations.

12.4 The existence of a disclosed conflict shall not by itself invalidate a research recommendation.

12.5 All conflict-related disclosures required under applicable regulations shall form part of the relevant research communication, wherever applicable.

13. RESEARCH DISCLAIMERS

13.1 Research recommendations are opinions and not guarantees.

13.2 The Research Analyst does not guarantee:

  • Profits;
  • Returns;
  • Capital appreciation;
  • Capital protection;
  • Achievement of investment objectives; or
  • Any specific investment outcome.

13.3 The Client acknowledges that investments in securities markets are subject to market risks and may result in partial or complete loss of capital.

13.4 Historical performance, hypothetical performance, simulated results, educational illustrations, and back-tested results may differ materially from future actual performance.

13.5 No representation or warranty is made regarding the accuracy, completeness, adequacy, reliability, or timeliness of information obtained from third-party sources.

13.6 Market conditions may change rapidly and research views may become outdated without notice.

13.7 The Research Analyst shall not be responsible for investment decisions taken by the Client based upon independent interpretation of research communications.

14. LIMITATION OF RELIANCE

14.1 The Client shall not rely exclusively upon any single research report, recommendation, model portfolio, alert, communication, or market view while making investment decisions.

14.2 The Client is encouraged to seek independent professional advice, including legal, tax, accounting, financial, or other professional advice wherever appropriate.

14.3 No recommendation shall be construed as a solicitation to engage in unlawful, speculative, inappropriate, or prohibited investment activity.

14.4 Nothing contained in any recommendation shall be construed as a guarantee, promise, assurance, or commitment regarding future investment outcomes.

14.5 The Client acknowledges that investment decisions should be based upon independent evaluation of all relevant facts and circumstances.

PART 3 - CONFIDENTIALITY, INTELLECTUAL PROPERTY, PROHIBITED ACTIVITIES, LIMITATION OF LIABILITY, INDEMNITY AND FORCE MAJEURE

15. CONFIDENTIALITY

15.1 Confidential Information

Each Party acknowledges that during the course of the relationship established under this Agreement, it may receive, access, or become aware of Confidential Information belonging to the other Party.

Confidential Information includes, without limitation:

  • Personal information;
  • Business information;
  • Financial information;
  • KYC-related information;
  • Research methodologies;
  • Analytical frameworks;
  • Proprietary systems;
  • Research models;
  • Software configurations;
  • Business plans;
  • Pricing structures;
  • Trade secrets;
  • Non-public information; and
  • Other confidential information disclosed by either Party.

15.2 Confidentiality Obligations

Each Party shall:

  1. Maintain the confidentiality of Confidential Information;
  2. Use such information solely for purposes contemplated under this Agreement;
  3. Exercise reasonable care to prevent unauthorized disclosure;
  4. Restrict access to persons having a legitimate need to know.

15.3 Permitted Disclosure

The Research Analyst may disclose Confidential Information where required:

  1. By SEBI;
  2. By RAASB;
  3. By KRA;
  4. By governmental or statutory authorities;
  5. By courts, tribunals, or judicial authorities;
  6. By law enforcement agencies;
  7. By auditors, consultants, legal advisors, or compliance professionals;
  8. Pursuant to applicable law, regulation, order, direction, or directive.

15.4 Exclusions

Confidential Information shall not include information which:

  1. Is publicly available without breach of this Agreement;
  2. Becomes publicly available through lawful means;
  3. Is independently developed without reference to Confidential Information;
  4. Is lawfully obtained from a third party without confidentiality restrictions.

15.5 Survival

The confidentiality obligations contained herein shall survive suspension, termination, expiry, or discontinuation of this Agreement.

15.6 DPDP Compliance

Collection, processing, storage, sharing, retention, protection, and use of personal information shall be governed by the DPDP Consent & Privacy Notice accepted by the Client and applicable laws.

16. INTELLECTUAL PROPERTY

16.1 Ownership

All intellectual property rights relating to:

  • Research Reports;
  • Recommendations;
  • Market Alerts;
  • Model Portfolios;
  • Research methodologies;
  • Analytical frameworks;
  • Databases;
  • Software;
  • Trade names;
  • Brand names;
  • Trademarks;
  • Logos;
  • Documents;
  • Content; and
  • Other proprietary materials

shall remain the exclusive property of the Research Analyst or its licensors.

16.2 Limited License

The Client is granted a limited, non-exclusive, non-transferable, revocable license to access and use Research Services solely for personal use or internal business use, as applicable.

16.3 Restrictions

The Client shall not, without prior written consent of the Research Analyst:

  1. Copy;
  2. Reproduce;
  3. Republish;
  4. Redistribute;
  5. Sell;
  6. License;
  7. Commercialize;
  8. Reverse engineer;
  9. Modify; or
  10. Create derivative works

from Research Services or proprietary materials.

16.4 No Transfer of Ownership

Nothing contained in this Agreement shall transfer ownership of intellectual property rights to the Client.

16.5 Unauthorized Distribution

The Client shall not distribute, forward, publish, circulate, post, upload, broadcast, or otherwise disseminate Research Services to any third party for commercial or non-commercial purposes without prior written consent of the Research Analyst.

17. PROHIBITED ACTIVITIES

The Client shall not:

  1. Misrepresent research recommendations as personalized investment advice;
  2. Circulate research reports or recommendations to third parties for commercial gain;
  3. Impersonate the Research Analyst or represent affiliation without authorization;
  4. Use Research Services for unlawful, fraudulent, misleading, or prohibited purposes;
  5. Use Research Services in violation of applicable securities laws or regulations;
  6. Reverse engineer proprietary systems, research methodologies, or analytical frameworks;
  7. Interfere with technological infrastructure used by the Research Analyst;
  8. Misuse communication channels provided by the Research Analyst;
  9. Infringe intellectual property rights of the Research Analyst;
  10. Engage in activities that may damage the reputation, goodwill, regulatory standing, or business interests of the Research Analyst.

18. LIMITATION OF LIABILITY

18.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, the Research Analyst shall not be liable for:

  1. Trading losses;
  2. Investment losses;
  3. Opportunity losses;
  4. Consequential losses;
  5. Indirect losses;
  6. Special damages;
  7. Incidental damages;
  8. Punitive damages;
  9. Loss of profits;
  10. Loss of goodwill; or
  11. Business interruption losses.

18.2 No Liability for Market Outcomes

The Client acknowledges that investment outcomes depend upon multiple factors beyond the control of the Research Analyst.

Accordingly, the Research Analyst shall not be liable for losses arising from:

  1. Market movements;
  2. Economic developments;
  3. Regulatory actions;
  4. Geopolitical events;
  5. Company-specific developments;
  6. Liquidity events; or
  7. Changes in market conditions.

18.3 Technology and Third-Party Failures

The Research Analyst shall not be responsible for losses arising from:

  1. Internet failures;
  2. Telecommunications failures;
  3. Stock exchange outages;
  4. Software failures;
  5. Third-party service provider failures; or
  6. Cyber incidents beyond the reasonable control of the Research Analyst.

18.4 Maximum Liability

To the extent permitted by applicable law, the aggregate liability of the Research Analyst arising out of or relating to this Agreement shall not exceed the total fees actually paid by the Client to the Research Analyst during the twelve (12) months immediately preceding the event giving rise to the claim.

18.5 Regulatory Limitation

Nothing contained in this Agreement shall exclude, limit, or restrict any liability that cannot legally be excluded, limited, or restricted under applicable law.

19. INDEMNITY

19.1 Client Indemnity

The Client agrees to indemnify, defend, and hold harmless the Research Analyst, its directors, officers, employees, consultants, agents, affiliates, and representatives against losses, liabilities, claims, damages, costs, penalties, expenses, or legal fees arising from:

  1. Breach of this Agreement by the Client;
  2. False, inaccurate, incomplete, or misleading information provided by the Client;
  3. Violation of applicable laws or regulations by the Client;
  4. Unauthorized use, distribution, or dissemination of Research Services;
  5. Misuse of Research Services; or
  6. Claims arising from actions taken by the Client based upon independent investment decisions.

19.2 Survival

The indemnity obligations shall survive termination, expiry, suspension, or discontinuation of this Agreement.

19.3 Indemnification Procedure

The Research Analyst shall provide reasonable notice of indemnifiable claims, and the Client shall reasonably cooperate in defending, settling, or resolving such claims.

20. FORCE MAJEURE

20.1 Force Majeure Event

Neither Party shall be liable for failure or delay in performance caused by events beyond its reasonable control, including:

  1. Natural disasters;
  2. Floods;
  3. Earthquakes;
  4. Fire;
  5. Epidemics;
  6. Pandemics;
  7. War;
  8. Terrorist acts;
  9. Civil unrest;
  10. Government restrictions;
  11. Regulatory actions;
  12. Cyberattacks;
  13. Telecommunications failures;
  14. Power failures;
  15. Internet outages; or
  16. Stock exchange disruptions.

20.2 Suspension of Obligations

Performance obligations affected by a Force Majeure Event shall remain suspended for the duration of such event.

20.3 Mitigation

The affected Party shall make reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance as soon as reasonably practicable.

20.4 No Damages

Neither Party shall be liable for damages arising solely from delay or failure caused by a Force Majeure Event.

20.5 Extended Force Majeure

Where a Force Majeure Event continues for more than ninety (90) consecutive days, either Party may terminate the affected services upon written notice without liability, subject to applicable laws and regulatory requirements.

PART 4 - GRIEVANCE REDRESSAL, AMENDMENTS, TERMINATION, DISPUTE RESOLUTION, NOTICES AND GENERAL PROVISIONS

21. GRIEVANCE REDRESSAL MECHANISM

21.1 Commitment to Investor Service

The Research Analyst shall maintain an effective grievance redressal mechanism in accordance with applicable laws, SEBI regulations, circulars, and regulatory requirements.

21.2 Level 1 – Compliance Officer

For any complaint, concern, clarification, service issue, or grievance relating to Research Services, the Client may contact:

Compliance Officer

Name: Sailaja Boddu
Email: sailaja.b@b-cube.in
Mobile: +91 7680990168

The Research Analyst shall make reasonable efforts to address and resolve grievances within timelines prescribed under applicable regulations.

21.3 Level 2 – Internal Escalation

If the Client is dissatisfied with the response received from the Compliance Officer, the matter may be escalated to:

Principal Officer

Name: Bhaskar Karampudi
Email: bhaskar@b-cube.in
Mobile: +91 7680990161

21.4 Level 3 – RAASB

If the grievance remains unresolved, the Client may approach the Research Analyst Administration and Supervisory Body (RAASB) in accordance with applicable procedures.

21.5 Level 4 – SCORES

The Client may lodge complaints through the SEBI Complaints Redress System (SCORES) in accordance with procedures prescribed by SEBI.

21.6 Level 5 – ODR Mechanism

The Client may avail the Online Dispute Resolution (ODR) mechanism or any other dispute resolution mechanism prescribed by SEBI from time to time.

22. AMENDMENTS

22.1 Regulatory Amendments

Applicable laws, regulations, circulars, notifications, guidelines, directions, and regulatory requirements shall automatically apply to this Agreement upon becoming effective.

22.2 Contractual Amendments

The Research Analyst may amend this Agreement from time to time to reflect:

  • Regulatory changes;
  • Operational requirements;
  • Service enhancements;
  • Risk management requirements;
  • Technological developments; or
  • Other legitimate business requirements.

22.3 Notice of Amendments

Material amendments may be communicated through electronic communication channels.

Continued use of Research Services after such communication shall constitute acceptance of the amended provisions, where permitted under applicable laws and regulations.

23. TERM AND TERMINATION

23.1 Commencement

This Agreement shall become effective upon acceptance by the Client and shall continue until terminated in accordance with its terms.

23.2 Duration

This Agreement shall remain in force throughout the period during which the Client avails Research Services and thereafter to the extent necessary for enforcement of surviving obligations.

23.3 Termination by Client

The Client may terminate a Subscription by providing written notice to the Research Analyst.

Refunds, if applicable, shall be governed by:

  • Applicable regulations;
  • The Fee Policy; and
  • This Agreement.

23.4 Termination by Research Analyst

The Research Analyst may suspend or terminate services where:

  1. Regulatory requirements so require;
  2. The Client breaches this Agreement;
  3. KYC or onboarding requirements are not satisfied;
  4. False, inaccurate, incomplete, or misleading information is provided;
  5. Continued service may expose the Research Analyst to legal, regulatory, operational, reputational, compliance, or business risks; or
  6. Services become commercially, operationally, or legally impracticable.

23.5 Effect of Termination

Upon termination:

  1. Research Services shall cease;
  2. Outstanding obligations shall survive to the extent applicable;
  3. Confidentiality obligations shall survive;
  4. Intellectual property protections shall survive;
  5. Indemnity obligations shall survive;
  6. Regulatory record-retention obligations shall survive; and
  7. Any rights accrued prior to termination shall remain unaffected.

24. NOTICES

24.1 Permitted Modes

Any notice, disclosure, communication, demand, instruction, request, consent, or correspondence may be delivered through:

  • Email;
  • Client portal;
  • Mobile application;
  • Website notification;
  • Messaging platform;
  • Physical delivery; or
  • Any other legally permissible communication channel.

24.2 Client Responsibility

The Client shall ensure that registered contact details remain valid, operational, and updated at all times.

24.3 Deemed Delivery

Communications shall be deemed delivered when sent to the Client’s registered communication channel maintained in the records of the Research Analyst.

25. ASSIGNMENT

25.1 Restriction on Client Assignment

The Client shall not assign, transfer, delegate, novate, or otherwise dispose of rights or obligations under this Agreement without prior written consent of the Research Analyst.

25.2 Research Analyst Assignment

The Research Analyst may assign, transfer, delegate, or novate rights and obligations where permitted under applicable law.

26. SEVERABILITY

If any provision of this Agreement is held invalid, illegal, void, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.

The invalid provision shall, to the extent possible, be interpreted in a manner that best reflects the original intent of the Parties while remaining legally enforceable.

27. WAIVER

Failure by either Party to enforce any provision of this Agreement shall not constitute a waiver of any right or remedy.

Any waiver shall be effective only if made in writing by the Party granting such waiver.

28. ENTIRE AGREEMENT

This Agreement shall be read together with:

  • Most Important Terms and Conditions (MITC);
  • Risk Disclosure Document (RDD);
  • Fee Policy;
  • DPDP Consent & Privacy Notice;
  • Client Onboarding & KYC Form;
  • Client Consent & Acceptance Form; and
  • Other policies, disclosures, schedules, declarations, and documents accepted by the Client from time to time.

 

Together, these documents constitute the complete contractual framework governing the relationship between the Client and the Research Analyst.

29. GOVERNING LAW AND JURISDICTION

29.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India.

29.2 Jurisdiction

Subject to applicable dispute resolution mechanisms prescribed by SEBI, courts located at Hyderabad, Telangana shall have jurisdiction over matters arising under this Agreement.

30. DISPUTE RESOLUTION

30.1 Amicable Resolution

The Parties shall first attempt to resolve disputes amicably through good-faith discussions and mutual consultation.

30.2 Regulatory Remedies

Nothing contained herein shall restrict the Client’s right to approach:

  • SEBI;
  • SCORES;
  • RAASB;
  • ODR platforms; or
  • Any competent regulatory authority having jurisdiction.

30.3 Arbitration

Where permitted under applicable law and where disputes remain unresolved, disputes may be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The:

  • Seat of Arbitration shall be Hyderabad, Telangana;
  • Venue of Arbitration shall be Hyderabad, Telangana; and
  • Proceedings shall be conducted in English.

 

The arbitral award shall be final and binding upon the Parties, subject to applicable law.

31. ACKNOWLEDGEMENT OF DOCUMENTS

The Client acknowledges having received, read, understood, and accepted:

☐ Most Important Terms & Conditions (MITC)

☐ Research Analyst Services Agreement

☐ Risk Disclosure Document (RDD)

☐ Fee Policy

☐ DPDP Consent & Privacy Notice

☐ Client Onboarding & KYC Form

☐ Client Consent & Acceptance Form

 

The Client further acknowledges that:

  1. Adequate opportunity has been provided to seek clarification regarding the contents of the above documents before acceptance;
  2. Acceptance may be provided through physical signature, electronic signature, Aadhaar e-Sign, DigiLocker-enabled e-Sign, OTP-based authentication, click-wrap acceptance, or any other legally permissible method;
  3. The Client voluntarily chooses to avail Research Services after reviewing the above documents.

Note: This page is published for transparency and investor reference. Clients subscribe to CandleSignals research services only after completing the electronic onboarding process on the CandleSignals eKYC platform, where acceptance of this Agreement and other applicable regulatory documents is obtained electronically.