This Refund & Cancellation Policy explains the circumstances under which clients may request cancellation of research service subscriptions, the eligibility for refunds, applicable deductions, refund processing timelines and other terms governing refunds.This Policy forms part of the contractual framework governing research services provided by CandleSignals and should be read together with the Research Analyst Services Agreement, Fee Policy, Most Important Terms and Conditions (MITC) and other applicable regulatory documents.
Document Information
Particular | Details |
Document | Refund & Cancellation Policy |
Version | 1.0 |
Effective Date | 20th May 2026 |
Last Reviewed | 21st July 2026 |
Applicable To | All clients subscribing to paid research services |
Regulatory Framework | SEBI (Research Analysts) Regulations, 2014 and applicable circulars |
Access all regulatory disclosures, investor information, grievance mechanisms, statutory policies and accessibility documents published by CandleSignals.
This Refund & Cancellation Policy sets out the terms governing cancellation of subscriptions to research services offered by CandleSignals and the circumstances under which refunds may be granted.
The objectives of this Policy are to:
This Policy forms part of the contractual framework governing research services provided by CandleSignals and should be read together with the Research Analyst Services Agreement, Fee Policy and other applicable documents.
This Policy applies to all subscriptions for paid research services offered by CandleSignals, including subscriptions purchased through the CandleSignals website, client onboarding platform or any other authorised payment channel.
This Policy applies to all categories of research services unless a specific subscription plan expressly provides otherwise.
Refunds shall be processed only in accordance with this Policy and any applicable legal or regulatory requirements.
Nothing contained in this Policy limits any rights or obligations arising under applicable law or directions issued by SEBI or any other competent authority.
A client may request cancellation of a research service subscription by submitting a written request through the designated communication channels published by CandleSignals.
Cancellation of a subscription shall not automatically entitle the client to a refund. Refund eligibility shall be determined in accordance with this Policy.
Where a cancellation request is approved, access to research services may continue until the effective date of cancellation or may be discontinued immediately, depending upon the nature of the request and the applicable subscription terms.
Cancellation of a subscription does not affect any rights or obligations that have accrued prior to the effective date of cancellation.
Refund requests shall be considered on a case-by-case basis in accordance with this Policy, the Research Analyst Services Agreement and applicable legal or regulatory requirements.
Subject to applicable law, a client may be eligible for a proportionate refund where:
Where a refund is approved, the refundable amount may be calculated after deducting:
Refunds, where approved, shall ordinarily be processed using the same payment method through which the original payment was received, unless otherwise required by law or agreed with the client.
Unless otherwise required by applicable law, refunds will ordinarily not be available in circumstances including, but not limited to:
Nothing contained in this section shall restrict CandleSignals from granting a refund where it considers such action appropriate or where required by applicable law or regulatory direction.
Where a refund request is approved, CandleSignals shall endeavour to process the refund within a reasonable period after completion of the necessary internal verification and approval process.
Refunds shall ordinarily be credited using the same payment method through which the original payment was received. Where this is not feasible or permitted, an alternative payment method may be used in accordance with applicable legal requirements.
Processing timelines may vary depending upon:
Approval of a refund does not imply admission of any liability on the part of CandleSignals.
Refunds, where approved, shall be subject to applicable tax laws and regulatory requirements.
Where permitted by applicable law, CandleSignals may deduct:
Any adjustment, reversal or refund of taxes shall be governed by the applicable provisions of tax laws in force at the relevant time.
CandleSignals reserves the right to suspend or terminate research services in accordance with the Research Analyst Services Agreement, applicable law or regulatory requirements.
Suspension or termination of services shall not automatically entitle the client to a refund.
Where services are suspended or terminated due to:
refund eligibility shall be determined in accordance with this Policy and the applicable contractual provisions.
Nothing contained in this Policy prevents CandleSignals from considering refund requests arising from exceptional circumstances on a case-by-case basis.
In determining whether a refund should be granted, CandleSignals may consider factors including:
Any refund approved under exceptional circumstances shall be entirely at the discretion of CandleSignals unless otherwise required by applicable law or regulatory direction.
No Waiver
The consideration or approval of any refund request in a particular case shall not constitute a precedent or create any obligation on the part of CandleSignals to grant refunds in similar cases. Each request shall be evaluated independently based on the facts of the case, the applicable contractual terms, this Policy and the requirements of applicable law.
CandleSignals may revise this Refund & Cancellation Policy from time to time to reflect:
The latest version of this Policy shall be published on the CandleSignals website and shall become effective from the Effective Date specified in the revised document.
Any amendment shall apply prospectively unless otherwise required by applicable law.
Clients seeking clarification regarding this Policy or wishing to submit a cancellation or refund request may contact CandleSignals using the details below.
B-CUBE Consulting Private Limited
Research Services Brand: CandleSignals
SEBI Registration No.: INH000027016
Registered Office
8-3-167/K43/507, Flat No. 507
Leeladhar Enclave
Kalyan Nagar Venture III
Mothi Nagar
Hyderabad – 500018
Telangana, India
Website: https://candlesignals.com
Email: support@candlesignals.com
All refund and cancellation requests shall be reviewed in accordance with this Policy, the Research Analyst Services Agreement and applicable legal and regulatory requirements.
Nothing contained in this Refund & Cancellation Policy shall limit or affect any obligation imposed upon CandleSignals under:
In the event of any inconsistency between this Policy and applicable law, the provisions of applicable law shall prevail to the extent of such inconsistency.