1. OUR COMMITMENT TO ACCESSIBILITY
CandleSignals is committed to providing an accessible and inclusive digital experience for all users, regardless of ability, disability, age or the technology used to access our services.
We recognise that accessibility is an ongoing responsibility rather than a one-time exercise. Accordingly, accessibility considerations are incorporated into the planning, design, development, testing, maintenance and periodic review of our digital platforms.
Our objective is to minimise barriers to access and provide research services through digital platforms that are usable by as many people as reasonably possible.
2. ACCESSIBILITY STANDARDS
CandleSignals seeks to improve accessibility by following recognised accessibility principles and best practices.
In developing and maintaining our digital platforms, we take into consideration:
- internationally recognised accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG);
- applicable legal and regulatory requirements relating to digital accessibility;
- usability for keyboard-only users;
- compatibility with assistive technologies, where reasonably practicable; and
- continuous improvements identified through accessibility testing and user feedback.
Accessibility is an ongoing process, and our digital platforms continue to be reviewed and enhanced over time.
3. ACCESSIBILITY FEATURES
To improve usability and accessibility, CandleSignals has implemented a range of accessibility features across its digital platforms, which may include:
- keyboard-accessible navigation;
- skip navigation links;
- logical heading structure;
- semantic HTML where appropriate;
- accessible forms and labels;
- visible keyboard focus indicators;
- sufficient colour contrast where reasonably practicable;
- responsive layouts supporting different screen sizes and zoom levels;
- alternative text for meaningful images;
- accessibility toolbar and user preference controls; and
- other accessibility improvements introduced as part of our continuous enhancement programme.
Accessibility features may evolve as the website and applicable accessibility standards continue to develop.
CandleSignals does not execute trades on behalf of clients, manage client funds or securities, or operate client trading accounts.
4. ACCESSIBILITY THROUGHOUT THE DEVELOPMENT LIFECYCLE
Accessibility is considered throughout the lifecycle of our digital platforms rather than being treated as a separate activity.
Where reasonably practicable, accessibility considerations are incorporated during:
- planning;
- design;
- content creation;
- software development;
- testing;
- deployment;
- maintenance; and
- periodic review.
The Company seeks to ensure that accessibility remains an integral part of future enhancements and new digital initiatives.
5. CONTINUOUS IMPROVEMENT
CandleSignals is committed to the ongoing improvement of digital accessibility.
Accessibility reviews may include:
- automated accessibility testing;
- manual accessibility testing;
- keyboard navigation testing;
- usability reviews;
- accessibility feedback received from users; and
- periodic review of evolving accessibility standards and regulatory requirements.
Where accessibility issues are identified, CandleSignals endeavours to address them within a reasonable period, taking into account their nature, complexity and impact on users.
6. THIRD-PARTY CONTENT AND SERVICES
Certain pages or services may include content, software or services provided by third parties.
While CandleSignals seeks to work with providers that support accessibility, we may not always be able to control or modify the accessibility of third-party content or services.
Where practical alternatives are available, CandleSignals will endeavour to assist users in accessing equivalent information or services.
7. ALTERNATIVE FORMATS AND ASSISTANCE
Users who experience difficulty accessing information available on the CandleSignals website may contact us to request reasonable assistance or, where practicable, information in an alternative format.
Requests will be considered having regard to:
- the nature of the information requested;
- technical feasibility;
- regulatory requirements; and
- applicable legal obligations.
CandleSignals will make reasonable efforts to assist users in accessing information and services.
8. ACCESSIBILITY REVIEW STATUS
Accessibility is reviewed periodically as part of the Company’s ongoing digital governance programme.
Reviews may include a combination of automated testing, manual testing and user feedback.
Where appropriate, CandleSignals may also engage independent accessibility professionals to assess and improve the accessibility of its digital platforms.
The most recent accessibility review date and significant updates may be published on this page from time to time.
Suggested Information Card (don’t hard-code into the text; make it an Elementor card so you can update it easily):
- Accessibility Target: (e.g., WCAG 2.2 Level AA)
- Current Status: Continuous Improvement
- Last Accessibility Review:
- Independent Accessibility Audit: (Pending / Completed)
- Next Scheduled Review:
9. CONTACT FOR ACCESSIBILITY ASSISTANCE
If you experience difficulty accessing any part of the CandleSignals website or require accessibility-related assistance, please contact us using the details below.
B-CUBE Consulting Private Limited
Research Services Brand: CandleSignals
Website: https://candlesignals.com
Email: support@candlesignals.com
When contacting us, please include, where possible:
- the webpage or feature concerned;
- a brief description of the issue encountered;
- the device, browser or assistive technology being used (if known); and
- any alternative format or assistance requested.
CandleSignals values accessibility feedback and will make reasonable efforts to review and address accessibility-related concerns.
ACCESSIBILITY FEEDBACK & ASSISTANCE
REPORTING AN ACCESSIBILITY ISSUE
If you experience difficulty accessing any part of the CandleSignals website or digital platforms, we encourage you to notify us.
Examples of accessibility issues include:
- inability to navigate using a keyboard;
- missing or incorrect alternative text for images;
- insufficient colour contrast;
- inaccessible forms or buttons;
- problems using screen readers or assistive technologies;
- inaccessible documents or downloadable files; or
- any other issue that limits access to our digital services.
Reporting accessibility issues helps us identify barriers and improve the accessibility of our digital platforms.
REQUESTING ACCESSIBILITY ASSISTANCE
If you are unable to access information or complete a task using our website, CandleSignals will make reasonable efforts to provide appropriate assistance.
Depending on the nature of the request, assistance may include:
- guidance on using website accessibility features;
- assistance with completing online forms;
- providing information through an alternative communication method where reasonably practicable; or
- helping users access research-related information available through our digital platforms.
ALTERNATIVE FORMATS
Where reasonably practicable and consistent with applicable legal and regulatory requirements, CandleSignals may provide information in an alternative format upon request.
Examples may include:
- accessible PDF documents;
- HTML versions of documents;
- plain text versions;
- enlarged text formats; or
- other accessible formats where technically feasible.
Requests will be considered based on:
- the nature of the information requested;
- technical feasibility;
- legal and regulatory requirements; and
- the resources reasonably required to prepare the alternative format.
OUR RESPONSE PROCESS
When an accessibility-related request or feedback is received, CandleSignals will endeavour to:
- acknowledge receipt within a reasonable period;
- review the reported issue;
- determine whether further information is required;
- evaluate possible solutions or reasonable accommodations; and
- respond appropriately based on the nature and complexity of the request.
Some accessibility improvements may require additional review, testing or technical implementation before they can be completed.
ACCESSIBILITY FEEDBACK
Accessibility is an ongoing process, and user feedback plays an important role in helping us improve our digital platforms.
We welcome suggestions relating to:
- website usability;
- accessibility features;
- compatibility with assistive technologies;
- document accessibility;
- mobile accessibility;
- readability;
- navigation; and
- other accessibility improvements.
Feedback received may be considered as part of our periodic accessibility reviews and continuous improvement programme.
ESCALATION OF ACCESSIBILITY CONCERNS
If you believe that your accessibility concern has not been adequately addressed, you may request that the matter be reviewed by CandleSignals.
The Company will consider such requests in accordance with its internal review processes and applicable legal and regulatory requirements.
Users may also exercise any rights or remedies available to them under applicable law.
Contact for Accessibility Assistance
B-CUBE Consulting Private Limited
Research Services Brand: CandleSignals
Website: https://candlesignals.com
Email: support@candlesignals.com
When contacting us, please include, where possible:
- the webpage or feature concerned;
- a description of the issue encountered;
- the browser, device or assistive technology being used (if known); and
- the assistance or alternative format requested.
Providing this information helps us investigate and respond more effectively.